Support
We're here to help! Get in touch with us or find answers to common questions.
Office Address
101, Queens Street
Auckland CBD
New Zealand
Frequently Asked Questions
How do I get started as a trainer?
To become a trainer on Qlearna, click on "Become a Trainer" in the navigation menu. You'll need to create an account, complete your profile, and choose a subscription plan. Once set up, you can start creating courses and scheduling sessions with learners.
How do I join a session as a learner?
As a learner, you can browse available courses and enroll in them. Once enrolled, you'll receive session invitations from your trainer. Click on the session link or join from your dashboard at the scheduled time. Make sure you have a stable internet connection and allow camera/microphone access when prompted.
What are the subscription plans?
We offer flexible subscription plans for trainers based on your needs. Plans vary by the number of active courses, learners, and features included. Visit our Pricing page to see all available plans and choose the one that best fits your requirements. All plans include core features like video conferencing, course management, and learner tracking.
How do payments and refunds work?
Subscriptions are billed monthly or annually depending on your chosen plan. Payments are processed securely through our payment provider. You can cancel your subscription at any time from your account settings. Refund requests are handled on a case-by-case basis - please contact our support team at qlearna@gmail.com to discuss your specific situation.
What technical requirements do I need?
For the best experience, we recommend using a modern web browser (Chrome, Firefox, Safari, or Edge) with the latest updates. You'll need a stable internet connection (minimum 5 Mbps for video calls), a webcam, and a microphone. For mobile users, our platform is optimized for both iOS and Android devices.
How is my data protected?
We take data security seriously. All data is encrypted in transit and at rest. We comply with international data protection regulations and never share your personal information with third parties without your consent. For more details, please review our Privacy Policy.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. No further charges will be made after cancellation. If you need assistance with cancellation, our support team is happy to help.
Additional Resources
Documentation
Explore our comprehensive guides and tutorials to make the most of Qlearna.
View Documentation →Community Forum
Connect with other trainers and learners, share tips, and get advice.
Join Community →Still need help?
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